Add an AI support agent to any website in minutes. It answers customer questions 24/7, looks up orders if you're on WooCommerce, escalates edge cases to you, and keeps your inbox under control.
How it works
Create a workspace for your website. Optionally connect WooCommerce for order lookups — or skip it and use the knowledge base alone.
Add your FAQs, return policy, and product info to the knowledge base. The AI learns your brand voice and answers accurately.
Paste the widget snippet on your site and the AI starts replying to customers instantly. You only step in when it really matters.
Features
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Train it with your policies, FAQs, and product info. Connect WooCommerce and it can also look up any order in real time — no copy-pasting required.
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Run multiple websites or brands from one dashboard. Each inbox has its own AI settings, knowledge base, and escalation rules.
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Detects frustrated or abusive tone and hands off to a human automatically. You get an email with the full conversation history the moment it escalates.
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Add your return policy, shipping info, and FAQs. The AI answers consistently and on-brand every time, for every customer.
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See every conversation — AI active, escalated, resolved — in one place. Reply, pause AI, or mark resolved without leaving Merchaat.
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One snippet works on any website — WooCommerce, Shopify, WordPress, Webflow, or plain HTML. No third-party tools required.
Pricing
Start free. Upgrade when you grow.
Free
Starter
Growth
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FAQ
Join businesses of all sizes using Merchaat to handle customer support on autopilot — no WooCommerce required.
Get started free